Over the past 3 years ISRU has delivered learning and support programmes for over 1000 individuals in service, manufacturing and healthcare environments. ISRU-trained improvement practitioners have achieved cost savings of £5k to £2m per project. Learning programmes have been delivered at a variety of levels; at the University and on-site at the organisation; in the North East, throughout the UK and Europe; off the shelf and bespoke. ISRU staff has extensive expertise in the delivery, implementation and support of Lean Sigma and numerous other statistically and lean based improvement and quality initiatives. Training courses are designed to allow companies to achieve significant improvements in quality, service and operational performance. ISRU clients can receive training in custom built training suites at Newcastle University or opt to have it delivered on-site, with a tailored content and training schedule that best meets their requirements. Interactive and collaborative learning techniques are used to maximise the effectiveness of the training. Dedicated statistical software can be used during the courses, instruction on the software is provided as part of the training. Course delivery is supported by pcs/laptops, video case study material, experiments, exercises, group sessions and workshops.

Further to the training programme, ISRU can offer support to individual delegates and organisations, enabling the learning process to continue from the classroom into the workplace, ensuring that learning is translated into actions. Supporting the integration of new tools and techniques into a company and its culture at a suitable level, at an appropriate pace and at the right time, is key to their successful implementation.

"We knew about standard approaches to evaluating measurement systems and had carried them out on new measuring devices in order to assess their performance. I approached ISRU because I needed to know more about the Measurement Systems Analysis studies available, especially with respect to Gauge R&R destructive testing. The majority of our measurements are destructive, and also so complex, that we needed some practical tools to enhance our decision making. The course used examples from our work during the programme and ensured a good balance between practical work and theory. This enabled us to maintain a good pace and initiate plenty of discussion. Our staff are now starting to make decisions based on knowledge and facts.”

Andreas Wicht, GTC


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